motherboard
Device will not power on — LED lit
Device does not power on. Screen remains black but LED indicator is lit. Reseated internal connections with no effect.
Device will not power on — LED not lit
Device does not power on. Screen remains black and LED does not light. Reseated internal connections with no effect.
Device becomes unresponsive
Device displays screen artifacts and then freezes or becomes unresponsive.
Device randomly shuts down
Device shuts down or restarts during normal use with no identifiable pattern.
Device overheats
Device overheats during normal use. Thermal paste replaced and cooling system cleaned with no improvement.
ChromeOS will not stay installed
ChromeOS reinstalled multiple times, but device consistently displays “ChromeOS missing or damaged” or “Something went wrong.”
Cryptohome corrupted
Device displays “Cryptohome is corrupted” on startup. Powerwash and ChromeOS reinstall do not resolve issue.
Network not available
Device cannot detect or connect to Wi-Fi networks and only shows a “Network not available” error. Powerwashed and antenna cables reseated with no effect.
USB port not working
One USB port fails to detect devices. Other ports function normally. Port is clean and unobstructed.
Headphone jack not working
Headphone jack does not output sound. Tested with known-working headphones. No visible damage.
screen
Known defect — SITM-3169
Screen has known black-spot defect. Replacing under SITM-3169.
Screen not displaying
Screen does not display an image. Battery and video cables reseated with no effect.
Light bleed / uneven backlighting
Screen shows light bleed or uneven backlighting. No signs of damage. Known-working screen resolves issue; defective screen reproduces issue.
Screen goes black intermittently
Screen goes black randomly during use. ChromeOS updates do not resolve issue. Known-working screen resolves issue; defective screen reproduces it.
Screen glitching
Screen displays visual glitching. Known-working screen resolves issue; defective screen reproduces it.
Touchscreen not working
Touchscreen does not respond to input. Battery and display cables reseated. Powerwash performed with no effect.
Touchscreen phantom touches
Touchscreen registers phantom touches in a specific area. Battery and display cables reseated with no improvement. Known-working screen resolves issue; defective screen reproduces it.
Hinge issue
Screen functions normally, but hinge pressure causes bezel separation. Indicates hinge malfunction.
charge
Device will not charge
Device does not power on or charge when connected to a known-working charger. No signs of port damage.
Charger not functioning
Charger does not charge this device or other devices. Known-working chargers function normally.
keyboard
Keyboard not registering keys
Keyboard fails to register key presses. Keys function mechanically with no visible damage. Ribbon cable reseated. Known-working keyboard resolves issue; defective keyboard reproduces issue.
Single key not registering
One key fails to register despite normal mechanical function. Ribbon cable reseated. Known-working keyboard resolves issue; defective keyboard reproduces it.
Keys typing multiple times
Keys intermittently register multiple characters. Ribbon cable reseated. Known-working keyboard resolves issue; defective keyboard reproduces behavior.
touchpad
Touchpad unresponsive
Touchpad does not respond to input. External mouse works. Ribbon cable reseated with no effect.
camera
Camera not recognized
Camera not detected by ChromeOS or apps. Cable reseated with no effect.
microphone
Microphone not recognized
Microphone not detected by ChromeOS or apps. Cable reseated with no effect.