motherboard
Device will not turn on
Device will not power on/screen stays black. LED is lit. Reseated internal connections.
Device will not power on/screen stays black. LED will not light. Reseated internal connections.
Device becomes unresponsive
Device shows artifacts on screen and freezes/becomes unresponsive.
Device randomly shuts down
Device will shut down or restart randomly during use. There is no obvious pattern or cause of this behavior.
Device overheats
Device is overheating while in use. Replaced thermal paste and cleared out the cooling to no effect.
ChromeOS will not stay installed
ChromeOS reinstalled multiple times and device continues to show “ChromeOS missing or damaged” error.
ChromeOS reinstalled multiple times and device continues to show “Something went wrong” error.
Network not available
Device is unable to detect or connect to any Wi-Fi networks - only shows “Network not available” error. Powerwashed to no effect. Reseated antenna cables to no effect.
USB port not working
The USB port does not work. Plugging known working devices into the other USB ports is recognized by the device. Nothing is obstructing the port and it has been blown out with compressed air to no effect.
Headphone jack not working
The headphone jack does not work. Known working headphones have no sound, and there are no visible signs of damage.
screen
Screen has known defect
Screen has known black spot defect. Replacing under SITM-3169.
Screen not displaying
Screen not displaying an image. Reseated battery and video cables.
Screen has light bleed/uneven backlighting
Screen has light bleed/uneven backlighting on it. There are no signs of physical damage. Swapping with a known working screen fixes the issue. Swapping this known broken screen into other devices reproduces the issue.
Screen is glitching
Screen has visible glitching on it. There are no signs of physical damage. Swapping with a known working screen fixes the issue. Swapping this known broken screen into other devices reproduces the issue.
Touchscreen
Device touchscreen is malfunctioning/not working. Reseated battery and display cables and powerwashed Chromebook to no effect.
Hinge
Screen is working fine on the device, but the hinge is making the bezel pop around the screen. It appears to be a hinge malfunction.
charge
Device will not charge
Device will not power on/does not charge when plugged into known working charger. No signs of damage in the ports.
Charger died
Charger will not charge device. Tried other chargers on device and they function as expected. Charger will not charge other devices.
keyboard
Bad keyboard
Keyboard keys no longer registered by device. Keys mechanically function with no sign of physical damage. Reseated internal ribbon cable.
Keyboard key no longer registered by device. Key mechanically functions with no sign of physical damage. Reseated internal ribbon cable.
Keys occasionally typing multiple times. Keys mechanically function with no sign of physical damage. Reseated internal ribbon cable.
touchpad
Touchpad is unresponsive
Touchpad does not respond to any movements or button clicks. External USB mouse works fine. Reseated touchpad ribbon cable on motherboard and still does not function.
camera
Camera isn’t recognized
Camera isn’t being picked up by ChromeOS or any apps. Nothing appears physically broken. I tried unseating and reseating the camera cable to no avail.
microphone
Microphone isn’t recognized
Microphone isn’t being picked up by ChromeOS or any apps. Nothing appears physically broken. I tried unseating and reseating the microphone cable to no avail.