When submitting dispatches in Dell TechDirect, there are several issues that come up repeatedly. The purpose of these pages is to make entering these issues much easier by providing a script to use.
The first line, in bold, is for the Description of Problem field in TechDirect. The second is for the larger field, Troubleshooting Performed. Some issues have multiple options for the second field for slightly different variants of the same general issue. To copy one of these lines to your clipboard for pasting into TechDirect, simply click on it. The line will be momentarily highlighted to show what was copied.
Ports not passing through
Docking station does not pass through connected devices even on latest firmware. Known-working laptop and peripherals do not function through this dock, but function through a known-working dock.
Speaker not recognized
Speaker is not detected by a monitor or when connected directly to a computer. Speaker requires replacement.