motherboard
Device will not turn on
Device will not power on/screen stays black. LED is lit. Reseated internal connections.
Device will not power on/screen stays black. LED will not light. Reseated internal connections.
Device randomly shuts down
Device will shut down or restart randomly during use. There is no obvious pattern or cause of this behavior.
Device overheats
Device is overheating while in use. Replaced thermal paste and cleared out the cooling to no effect.
Fan needs replaced
Device is overheating while in use. Replaced thermal paste and cleared out the cooling to no effect. Replaced with a known working fan and the issue is resolved. Tried the defective fan in a known working device and the issue appears. The fan needs replaced.
Device blue screens and crashes during memory test
Device randomly blue screens, then when starting back up, it launches the memory test, but always hangs at about 50% completion or crashes again during that test. Swapping in known good RAM fixes the issue. Trying the same RAM in a different machine yields the same crashes.
SSD does not show as boot option/not installable
SSD does not show as boot option/not able to install OS or even partition it. Probably has failed. I have reseated it to no effect. I removed the SSD and placed it into a known working device and it still failed to be detected. I removed a known working SSD from another device and placed it into this device, and it was detected and able to boot.
Wi-Fi Card is not functioning
Wi-Fi card is not functioning. Wi-Fi drivers were reinstalled and battery cable reseated to no effect.
USB port not working
The USB port does not work. Plugging known working devices into the other USB ports is recognized by the device. Nothing is obstructing the port and it has been blown out with compressed air to no effect. Motherboard needs replaced.
Headphone jack not working
The headphone jack does not work. Known working headphones have no sound, and there are no visible signs of damage.
Device is unfixable, needs replaced
This device will crash randomly. Reseating the battery will fix the issue temporarily for about a week, but the issue will resurface. I have fixed this device around 10 times. Device needs fully replaced. Please escalate to exchange team.
screen
Screen not displaying
Screen not displaying an image. Battery and video cables have been reseated to no avail.
Screen has light bleed/uneven backlighting
Screen has light bleed/uneven backlighting on it. There are no signs of physical damage. Swapping with a known working screen fixes the issue. Swapping this known broken screen into other devices reproduces the issue.
Screen is glitching
Screen has visible glitching on it. There are no signs of physical damage. Installing a known working screen fixes the issue. Installing this known defective screen into other devices reproduces the issue.
Touchscreen
Device touchscreen is malfunctioning/not working. Reseated battery and display cables and reinstalled display drivers.
Hinge
Screen is working fine on the device, but the hinge is making the bezel pop around the screen. It appears to be a hinge malfunction.
charge
Device will not charge
Device will not power on/does not charge when plugged into known working charger. No signs of damage in the ports.
Charger died
Charger will not charge device. Tried other chargers on device and they function as expected. Charger will not charge other devices.
keyboard
Bad keyboard
Keyboard keys no longer registered by device. Keys mechanically function with no sign of physical damage. Reseated internal ribbon cable.
Keyboard key no longer registered by device. Key mechanically functions with no sign of physical damage. Reseated internal ribbon cable.
Keys occasionally typing multiple times. Keys mechanically function with no sign of physical damage. Reseated internal ribbon cable.
touchpad
Touchpad is unresponsive
Touchpad does not respond to any movements or button clicks. External USB mouse works fine. Reseated touchpad ribbon cable on motherboard and still does not function.
camera
Camera isn’t recognized
Camera isn’t being picked up by Windows or any apps. Nothing appears physically broken. I tried unseating and reseating the camera cable to no avail.
speakers
Speakers aren’t recognized
Speakers aren’t being picked up by Windows or any apps. Nothing appears physically broken. I tried unseating and reseating the speaker cable to no avail.
microphone
Microphone isn’t recognized
Microphone isn’t being picked up by Windows or any apps. Nothing appears physically broken. I tried unseating and reseating the microphone cable to no avail.
enrollment
Registered to another school
Sent this device to Dell for repairs, Dell replaced the motherboard, and the motherboard was registered to another school district. I tried adding the hardware hash to HCPS, contacting the school district to delete the device from their Enterprise, and looking through Intune groups to delete it out but none of these methods worked. Need a device I can utilize for HCPS Enterprise.