HCPS Endpoint Utilities

Templates — Work Orders

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templates

When submitting dispatches in Dell TechDirect, there are several issues that come up repeatedly. The purpose of these pages is to make entering these issues much easier by providing a script to use.

The first line, in bold, is for the Description of Problem field in TechDirect. The second is for the larger field, Troubleshooting Performed. Some issues have multiple options for the second field for slightly different variants of the same general issue. To copy one of these lines to your clipboard for pasting into TechDirect, simply click on it. The line will be momentarily highlighted to show what was copied.

follett notes

Accidental — Student Has DSP

Work Order
Screen replaced. Student [] has DSP; no fine issued. Note added in Destiny documenting DSP use.

Follett Destiny Note
Date: Screen was damaged accidentally and replaced. st ; wo

Accidental — No DSP

Work Order
Screen replaced. Student [] does not have DSP; fine issued.

Fine Note
Date: Screen was damaged accidentally and replaced. st ; wo

Intentional Damage

Work Order
Screen replaced. Student [] caused intentional damage; fine issued.

Fine Note
Date: Screen was intentionally damaged and replaced. st ; wo

techdirect

Created dispatch SR. Waiting to return device to Dell.

Created dispatch for part replacement SR. Waiting on parts.

Submitted as part of a bulk dispatch request.

Repaired by Dell.

Device deemed uneconomical to repair by Dell. Being retired and replaced with identical model — replacement ST to follow.

Replacement ST is .

replacements

Replaced
Screen replaced.
Barcode replaced.
Keyboard replaced.
Touchpad replaced.
Plastics replaced.

Not Replaced
Damage does not warrant replacement at this time. Device is in working order.

repairs

Powerwashed device. Device in working order.

Reimaged device. Device in working order.

Could not reproduce reported issue. Device in working order.